Conduent Retirement Coordinator - Analyst in Chesapeake, Virginia

Retirement Coordinator - Analyst


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).



  • Performs routine assignments in entry level of the professional career band

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Professional roles will typically require a degree in their specific discipline which may apply to specific positions.

  • Receives instruction, guidance and direction from others

  • Limited decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

  • Serves as subject matter expert and lead technical resource over the Retirement White Glove Services administrative team.

  • Completes Retirement Coordinator assignments and compiles survey feedback results.

  • Monitors Retirement Coordinator cases, IVR, inbound and outbound calls and emails, and provides feedback and/or training to coordinators as needed.

  • Performs User Acceptance and Production testing of system, form and letter changes.

  • Develops, implements, and improves benefits administration programs on behalf of clients.

  • Manages and develops relationships with clients/prospects and insurers to ensure delivery of effective and efficient service

  • Reviews benefit calculations performed by others within the team (which may involve the more complex plans or the most important clients of the firm)

  • Keeps up-to-date with current legislative topics and its application to existing client benefits schemes

  • Provides advice on the effect of actual or anticipated changes in law, or employee benefit practice.

  • Provide drafts of basic explanatory literature for the schemes, ie, announcements and booklets, or commenting on drafts produced by others.

  • Deliver face-to-face presentations, designed to simplify complex benefits issues, to employee groups and encourages benefits take-up

  • May provide administration advice and guidance to clients, and may manage small sized clients

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 18005169