Conduent Benefits, Associate III in Chesapeake, Virginia

Benefits, Associate III


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

* Permanent Full Time Benefits, Associate III *

* Do you enjoy helping others? We want to hear from you! *

Currently, we are seeking excellent Benefits, Associate III to join our team at 1434 Crossways Blvd, Chesapeake, VA 23320 . If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

* Job Specifics: *

  • This is a Full Time Position

  • Shifts will be scheduled during our normal business operating hours anytime between 8:00 AM – 6:00 PM Monday – Friday (No Weekends) . Applicants must have open availability to work any hours scheduled during operating hours!

* Job Description: *

  • Performing data entry

  • Reviewing incoming forms for completion and accuracy; taking appropriate corrective action

  • Process participant events and transactions

  • Processing cyclical deliverables

  • Producing standards reports

  • Performing project work

  • Establishing, updating and closing cases in the Contact Management System

  • Reviewing edit reports; taking corrective action when necessary

  • Identifying, researching and resolving data discrepancies

  • Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue)

  • Performing user acceptance testing (e.g. client specific systems)

  • Using database to document issues and provide status updates

  • Reconciling pension payments and/or H&W deductions

  • Reviewing specifications

  • Reviewing test plans and/or control groups

  • Performing end user testing of new systems releases

  • Developing and maintaining checklists, procedures and plan documentation

  • Verifying accuracy of participant events and transactions

  • Leading project work

  • Quality reviewing work prior to peer review

  • Adhering to standard time reporting practices (e.g. timesheets, billing code use)

  • Performing peer reviews

  • Training other team members

  • Participating on work groups to develop new approaches to work, products and services

* Required Skills & Abilities: *

  • Minimum 5 years work experience in a customer-service focused environment

  • Excellent oral and written communication skills

  • Organizational and time management skills with the ability to handle multiple tasks simultaneously

  • Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants

  • Strong computer skills to include Windows, Microsoft Office and Internet Explorer

  • Strong math aptitude or prior benefits administration experience a must

  • Minimum of a 4 year degree or equivalent work experience

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 17030801